Frequently asked questions
How we are dealing with Covid-19
The health and safety of our community is our biggest priority. In order to slow down the spread of COVID-19, here are the steps we have taken:
Temporary closure of our Image Consultancy Service:
Servives have been on hold since March 24th, 2020 and will remain closed until further notice.
Our warehouse team currently processing subsription box orders, working in alternate shifts to practice social distancing guidelines. We have taken extra precautionary and sanitary measures by rigorously disinfecting all workstations and introducing the compulsory wearing of gloves at all times.
In addition to these measures, we have adjusted our return policy to the following:
All Subscription return have been extended to 30 days in contrast to the previous 10.
What is Unfollow?
Unfollow was founded in 2020 by Shree Narain in Singapore. It was a means to make menswear more accessible. With a mix of modern monthly collections and a super-personalized experience.We hope to make dressing well more of a priority for men and more avalible to those who do.
Do you have any physical stores?
We don't have a physical store, but we offer Imgae Consultancy services with a team of our well trained stylists.
What is the Subscription Box?
The Subscription Box is our monthly clothing subscription that sorts you out with great style on a regular basis without the fuss!. When you subscribe to the box, our stylists pick out the latest seasonal pieces based on your personal preferences and send them straight to your door every month. You can try on the items from the comfort of your own home, and pay for only those you decide to keep.
Do you have Discount Codes?
We occassionally provide coupon codes with special offers and discounts sent via emails, on social media, or in our boxes. Discount codes can be entered at Checkout - just look for the “Enter Coupon Code” box on the right hand side.
What are the availible methods of payment?
Credit card is the only availble option at checkout at the moment.
I need help with sizing.
We follow an EU measuring syetem for all our sizing.
What is the Personal Shopper?
The Personal Shopper is a service availible for memebers of Unfollow. A stylist to assist any purchase made to fit your budget, requirement and occassion, the Personal Shopper is ready to help.
Returns, Refunds and Exchnage
What is your return policy?
Make your return request online within 10 days following delivery or in-store purchase. After requesting a return form, you have 7 days to mail the items back to us.
Returned clothes and accessories must be in new, unworn condition without any scuffs, scratches, stains, tears, or hair and with the original hang tag attached. Where appropriate, we recommend you try on the clothes with an undershirt.
All clearance items with a price ending in .97 are final sale and cannot be returned nor exchanged. Custom suiting, bodywear, swimwear, grooming products, books, and magazines cannot be returned. Before submitting your order, please consult the product description to find out if the item you're purchasing can be returned.
Most Frank And Oak garments have an attached hang tag. Please keep this tag on if you wish to return the item. If you return an item without the original hang tag still attached, the return will not be processed.
Returns by Mail
To make a return by mail, simply make your return request online within 10 days following delivery. After requesting a return form, you have 7 days to mail the items back to us.
What if there's a quality or sizing issue with my item?
Firstly, we are sorry this happened.
I received an item as a gift. Can I return or exchange it?
We're happy to offer store credit for gift returns. For more information, please contact our customer service team and they'll be happy to assist. Please ensure to provide us with the original order number (found on the receipt).
Orders and Shipping
Where do you ship?
How much does shipping cost?
When can I expect my order to arrive?
Standard Shipping: 3-7 business days
How can I track My Order?
Can I make changes to an order I just placed?
While it isn't possible to add items to an existing order, you can always place a second order for any additional items you wish to receive.
Can I change the shipping address on an order I just placed?
Please reach out to our customer service team as quickly as possible, and we'll do our best to make the necessary changes to your order if we can. Please note that once an order has been placed it is not always possible for us to update your shipping information prior to shipment.
How Can I Reach Customer Servies?
Our customer service team is online daily. Reach out to us via chat directly on our website or send us an email at firstname.lastname@example.org. Or DM us on out instagram @project.unfollow
Want to Advertise
Interested in featuring on Unfollow in an article or video? Want to pitch us a marketing idea or partnership? Email our team at email@example.com
If your interested in being a wholesale provider for Unfollow, please get in touch with our team email id: firstname.lastname@example.org
We are growing quicky, join us! We are looking to hire people who share our views, values and are willing to challenege themselves and grow everyday.
What is the Subscription Box?
How does the Subscription Box work?
Register to be a member and fill out a short survey that includes details about your sizing and style preferences. Every month, our stylists will pick out 3 to 5 items for you. You’ll be notified by email 48 hours before we ship you the box, and during this period you can customize our selection if you want. If you don’t see anything you like, you can even skip the month’s box altogether.
Once you receive your box, you have ten days to try on the items and what you decide to keep. Ship back the rest with the provided return bag and post reciept.
How much does it cost?
A monthly selection of 3 to 5 items will be shipped to you according to your style and preferences. The items sent to you will be chosen based on a survey about your style, size, and budget per item.
What if I don't like some of the items?
You’re under no obligation to keep all of the items in your Style Plan box. Only keep the styles you love and send back the rest for free. However, if you send back all the items of your box, we will not be able to re-credit you the $35 styling fee.
Can I skip a month?
Yes. You can always skip a month and will not be charged.
How can I modify my order?
You can modify or cancel your Subscription Box at any time through the Membership Settings section of your Unfollow member profile.
What will my Style Plan selections look like?
Our team will choose 3 new styles for you every month based on your style and size preferences. Each item ranges from $29-$149. We’ll notify you when they are ready and from there you will be able to confirm the final selects. There will be 1 surprise item in the box each month.