Frequently asked questions

Most Asked

How we are dealing with Covid-19


The health and safety of our community is our biggest priority. In order to slow down the spread of COVID-19, here are the steps we have taken:

Temporary closure of our Image Consultancy Service:
Servives have been on hold since March 24th, 2020 and will remain closed until further notice.


Online Orders
Our warehouse team currently processing subsription box orders, working in alternate shifts to practice social distancing guidelines. We have taken extra precautionary and sanitary measures by rigorously disinfecting all workstations and introducing the compulsory wearing of gloves at all times.
Additionally sourcing is being consucted exclsuively online.


Returns
In addition to these measures, we have adjusted our return policy to the following:

All Subscription return have been extended to 30 days in contrast to the previous 10. Please reach out to the team if there are any other issues. We understand these are unprecedented times.




What is Unfollow?


Unfollow was founded in 2020 by Shree Narain in Singapore. It was a means to make menswear more accessible. With a mix of modern monthly collections and a super-personalized experience.We hope to make dressing well more of a priority for men and more avalible to those who do. Unfollow challenges the stereotypes and norms that influence men’s fashion and masculinity as well as investigates how men construct their identities through their appearances. The idea is not to quash masculine traits but to amplify these in a healthy, stable way, establishing respect. Unfollow is hoping to pave a new way of storytelling.




Do you have any physical stores?


We don't have a physical store, but we offer Imgae Consultancy services with a team of our well trained stylists. Sign up for a session on the Susbscription Box page.




What is the Subscription Box?


The Subscription Box is our monthly clothing subscription that sorts you out with great style on a regular basis without the fuss!. When you subscribe to the box, our stylists pick out the latest seasonal pieces based on your personal preferences and send them straight to your door every month. You can try on the items from the comfort of your own home, and pay for only those you decide to keep. Take an easy quiz and sign up for a monthly package from us. Packed with get-ups, garments, and grooming products, this package is tailored to your monthly needs and customized to your taste. If you need a service in person, check out our Personal Shopper service availible to all members.




Do you have Discount Codes?​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​


We occassionally provide coupon codes with special offers and discounts sent via emails, on social media, or in our boxes. Discount codes can be entered at Checkout - just look for the “Enter Coupon Code” box on the right hand side. All first box deliveries are provided with a 20% discount on the ourchase of their second boxes.




What​ are the availible methods of payment?​​​​​​


Credit card is the only availble option at checkout at the moment. If you have a gift card or coupon you may redeem it at checkout.




I need help with sizing​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​.


We follow an EU measuring syetem for all our sizing. If you have any issues with sizing, reach out in our chat box.




What is the Personal Shopper?


The Personal Shopper is a service availible for memebers of Unfollow. A stylist to assist any purchase made to fit your budget, requirement and occassion, the Personal Shopper is ready to help. Set up a consultation with yout stylist and discuss your preferences and style to meet your wardrobe needs, with a little bit of expertise! It costs $40 an hour approximately.





Returns, Refunds and Exchnage

What is your return policy?


Return your items quickly
Make your return request online within 10 days following delivery or in-store purchase. After requesting a return form, you have 7 days to mail the items back to us.
Return new items only
Returned clothes and accessories must be in new, unworn condition without any scuffs, scratches, stains, tears, or hair and with the original hang tag attached. Where appropriate, we recommend you try on the clothes with an undershirt. Some items cannot be returned
All clearance items with a price ending in .97 are final sale and cannot be returned nor exchanged. Custom suiting, bodywear, swimwear, grooming products, books, and magazines cannot be returned. Before submitting your order, please consult the product description to find out if the item you're purchasing can be returned. Keep the tags on
Most Frank And Oak garments have an attached hang tag. Please keep this tag on if you wish to return the item. If you return an item without the original hang tag still attached, the return will not be processed. Please note that if the above conditions are not met, Frank And Oak reserves the right to refuse return processing. Your item may be donated to a local organization or discarded.




Returns by Mail


To make a return by mail, simply make your return request online within 10 days following delivery. After requesting a return form, you have 7 days to mail the items back to us. How to make a return - Use the return label provided with your return bag. OR - Log on to your Unfollow account (www.timetounfollow.com) - Click on your name at the top right of the screen, and select “Orders & Returns” from the drop-down menu. - Click on “Return Items” next to the order you want to return and then make your selection. - A return label will be generated in PDF format for you to download. After requesting this return label, you have 7 days to mail the items back to us. - Print the return label and affix it securely to your bag. - Post it to us




What if there's a quality or sizing issue with my item?


Firstly, we are sorry this happened. Unfollow garments and accessories are quality guaranteed for 30 days after purchase. If you have any concerns about the sizing of our products, mail them back to us with a note or contact our customer service team online. We'll be happy to work with you to find a solution.




I received an item as a gift. Can I return or exchange it?


We're happy to offer store credit for gift returns. For more information, please contact our customer service team and they'll be happy to assist. Please ensure to provide us with the original order number (found on the receipt).





Orders and Shipping

Where do you ship?


Unfollow ships across Singapore. International Destinations: Unfollow also in the process of user testing in India.




How much does shipping cost?


Singaporean Addresses Standard Shipping (2-7 business days): $4.95 Express Shipping* (2-4 business days): $15 * Available in Central Area Please add 2-3 business days for shipments to India. Shipping time not guaranteed at peak periods and because of the uncertainty of Covid-19




When can I expect my order to arrive?


Standard Shipping: 3-7 business days Express Shipping: 1-2 day delivery Please refer to Covid meeasures




How can I track My Order?


What fun would online shopping be without anticipating your package? We’ll keep you updated via email while we complete your order, and we’ll send you a tracking number so you can follow its journey to your door. You can also look up the status of your order online at any time. Just visit the “Orders & Returns” section of your online profile to view your order history. Your tracking number will listed alongside your order details.




Can I make changes to an order I just placed?


While it isn't possible to add items to an existing order, you can always place a second order for any additional items you wish to receive.




Can I change the shipping address on an order I just placed?


Please reach out to our customer service team as quickly as possible, and we'll do our best to make the necessary changes to your order if we can. Please note that once an order has been placed it is not always possible for us to update your shipping information prior to shipment. Once an order has been shipped we do our best to update orders whenever possible, Unfollow is ultimately not responsible for orders shipped to the incorrect address.





Contact Information

How Can I Reach Customer Servies?


Our customer service team is online daily. Reach out to us via chat directly on our website or send us an email at unfollw@gmail.com. Or DM us on out instagram @project.unfollow




Want to Advertise


Interested in featuring on Unfollow in an article or video? Want to pitch us a marketing idea or partnership? Email our team at unfollw@gmail.com




Wholesale Inquiries


If your interested in being a wholesale provider for Unfollow, please get in touch with our team email id: unfollw@gmail.com




Job Opportunities


We are growing quicky, join us! We are looking to hire people who share our views, values and are willing to challenege themselves and grow everyday. We are looking to get inspired. If you're interested, reach out to our team, unfollw@gmail.com





Subscription Box

What is the Subscription Box?


The Subscription Box is our monthly clothing subscription that sorts you out with great style on a regular basis without the fuss!. When you subscribe to the box, our stylists pick out the latest seasonal pieces based on your personal preferences and send them straight to your door every month. You can try on the items from the comfort of your own home, and pay for only those you decide to keep. Take an easy quiz and sign up for a monthly package from us. Packed with get-ups, garments, and grooming products, this package is tailored to your monthly needs and customized to your taste.




How does the Subscription Box work?


Register to be a member and fill out a short survey that includes details about your sizing and style preferences. Every month, our stylists will pick out 3 to 5 items for you. You’ll be notified by email 48 hours before we ship you the box, and during this period you can customize our selection if you want. If you don’t see anything you like, you can even skip the month’s box altogether.

Once you receive your box, you have ten days to try on the items and what you decide to keep. Ship back the rest with the provided return bag and post reciept.




How much does it cost?


A monthly selection of 3 to 5 items will be shipped to you according to your style and preferences. The items sent to you will be chosen based on a survey about your style, size, and budget per item. With monthly boxes priced at $50 dollars, this purchase amount is credited to any item to wish to purchase from the box. Each of these items are costed according to your budget and can add upto $120-400 for the contents of the complete box. $35 will be collected as a styling fee for the box in case all items are returned.




What if I don't like some of the items?


You’re under no obligation to keep all of the items in your Style Plan box. Only keep the styles you love and send back the rest for free. However, if you send back all the items of your box, we will not be able to re-credit you the $35 styling fee.




Can I skip a month?


Yes. You can always skip a month and will not be charged. Please notify us at the begining of the month, or at the lastest 48 hours before we ship to you.




How can I modify my order?


You can modify or cancel your Subscription Box at any time through the Membership Settings section of your Unfollow member profile. Reach out to the team, we are happy to help!




What will my Style Plan selections look like?


Our team will choose 3 new styles for you every month based on your style and size preferences. Each item ranges from $29-$149. We’ll notify you when they are ready and from there you will be able to confirm the final selects. There will be 1 surprise item in the box each month. Our stylists ensure you are always on trend and heard.





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